For any process initiative to succeed, there are, in fact, four prerequisites: (1) a process culture; (2) a clear understanding of the difference between processes and practices; (3) the ability to design, manage, and interpret process metrics; and (4) trust among everyone involved in the execution of the processes.
Without these prerequisites, no process initiative, whether it’s ITIL-based IT service management, a standardized systems development lifecycle, or an IT mergers and acquisitions playbook can succeed. Put these four fundamentals in place and success is almost unavoidable.
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https://www.cio.com/article/3623725/the-hard-truth-about-it-process-success.html