SonicWall issued a temporary workaround Friday for Gen7 firewalls that had been inaccessible or stuck in a reboot loop since 9:30 p.m. ET Thursday.
SonicWall issued a temporary workaround Friday for Gen7 firewalls that had been inaccessible or stuck in a reboot loop since 9:30 p.m. ET Thursday.
“We are currently investigating reports that some firewall users are experiencing a reboot loop,” SonicWall wrote on Twitter at 9:28 a.m. ET Friday, directing users to a product notification advisory for more details. Complaints began streaming in Thursday evening on the sysadmin and sonicwall Reddit threads, with one administrator saying they conducted three or four hours of late night troubleshooting.
The Milpitas, Calif.-based platform security vendor directed administrators to disable incremental updates to the IDP, GAV, and SPY signature databases from the internal settings or diag page. The temporary workaround requires administrators to either login to the firewall from the local area network (LAN) or unplug the WAN connection if they’re unable to log into the firewall.
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“Late on Jan. 20, SonicWall received reports that some of its Generation 7 firewalls were experiencing service disruptions and connectivity issues (not related to a product vulnerability),“ a company spokesperson told CRN in an email. ”Within hours, SonicWall issued a temporary workaround to fully restore impacted firewalls. SonicWall continues to investigate root cause and remains in communication with partners.”
Source: SonicWall Gen7 Firewalls Stuck In Reboot Loop Since Thursday